Taj Santacruz

Nice hotel with all amenities, runway view was awesome room awesome, Lady that checked me in was very sweet, upgraded me to club level as my room was not ready when I checked in. Restaurant staff was superb! Thanks!

Excellent staff, excellent cleaning, full value of our money, no other match seen so far during our extensive travel experience in so many countries. Our hearty thanks to dear Mr Salim from the staff at Taj Santacruz for his cooperation and hassle free booking of the room. Thanks Taj Santacruz, thanks Booking.com ........ Thanks from our depth of heart for your genuine nice services.

As the name suggests Taj...means best! Great food with endless varieties, smiling & helpfull staff always ready to serve you with extended efforts. Smooth check in & check out ! I had a great time staying here & would like to specially mention about Ms. Bandana from Guest & Relations department who really stand out in her services. Always smiling & greeting us & paying extra attention whether we are comfortable or not. Food & beverages staff at Tiqri also deserves an applaud for their hard work & flawless services with big smiles on their faces. Would love to visit again & again...Thank you for such wonderful stay...

The breakfast was a delight and I looked forward to it every day. The staff was very courteous and answered questions very quickly. Room service was great and all dishes we ordered exceeded our expectations. The location is fantastic if you want to move around the western suburbs without much hassle given the massive traffic flows everywhere in Mumbai. If you are on the airstrip view, you get a fantastic view of planes taking off. The rooms are of good size with very aesthetic interiors but some rooms could be smaller but still decent size. The lounge on the sixth floor is a great place to unwind in the evening with complementary snacks and cocktails if you happen to book that package.

I recently had the pleasure of staying at Taj for a few nights and overall, it was a fantastic experience. The hotel provided a comfortable and relaxing environment, with excellent facilities and a beautiful ambiance. Upon arrival, the front desk staff warmly greeted me and efficiently checked me in. Throughout my stay, the housekeeping team was diligent in ensuring that my room was spotless and well-maintained. The amenities offered were impressive, and I particularly enjoyed the well-equipped gym and the luxurious swimming pool area. One aspect that impressed me the most was the impeccable cleanliness throughout the hotel, especially during these current times. The staff diligently followed all safety protocols and made sure that guests felt safe and cared for. However, I would like to mention my experience at the hotel's restaurant during breakfast. Despite the stellar food, the hospitality at Tiqri left much to be desired. From the moment I stepped into the restaurant until I left, there was a distinct lack of warmth and attentiveness. The staff seemed disinterested and not very welcoming, which created an atmosphere that was less than inviting.While the food quality was great, I didn't feel a sense of genuine hospitality from the restaurant staff. It felt as though they lacked proper training in delivering exceptional customer service. Improving their hospitality skills is a must for a brand of such stature!